Last updated: 10 October 2026
YallaMazad lets you permanently delete your account, directly in the app, at any time. This page explains the exact steps, and exactly what is deleted, what is kept, and for how long.
Sign in, then go to Account > Settings. Near the bottom of the page is a "Delete account" card.
Enter your current password and type the confirmation word shown on screen (DELETE), then tap "Permanently delete my account". This takes effect immediately and cannot be undone.
You can't delete your account while you have an active bid on a live auction, or an order that hasn't been delivered or cancelled yet - finish or wait for those first. This is enforced by our system, not only by the app screen.
The platform owner account cannot be deleted this way.
If you no longer have access to the app or can't sign in, contact us on the Support page and ask us to delete your account. Tell us the phone number the account was registered with, so we can find and delete the right account.
Your name, phone number, city, district, delivery address, and landmark are erased - including the copy of your address saved with past deliveries.
Your saved language preference, notification settings, any devices registered for push notifications, your watchlists, and your reactions to announcements are removed.
Your account is signed out on every device, can never be signed into again, and your phone number is freed so it can be used to register a new account. The sign-in records our login system kept for your account are deleted within 24 hours.
Your bidding and order history is kept, but is no longer linked to your name, phone number, or address - it stays attached only to an anonymized account record. We keep it because every bid and every order status change is permanently recorded for pricing and delivery accountability, and by design our database will not allow that record to be removed once it exists.
Messages you sent us (support chat, feedback, ban appeals) and any return requests you made - including the reason you gave and the photos you attached - stay linked to the same anonymized record, for the same reason.
Records of wallet credit, gift boxes, and referrals also stay on that anonymized record, because they are part of our accounts. Any unused credit or unopened gift box is lost when you delete your account.
If we collected the IP address you signed up or signed in from, it is deleted when you delete your account - unless the account had already been banned. A banned account's IP history is kept only to help prevent that ban from being evaded through a new account, and it is automatically deleted no later than 180 days after it was last seen.
We may update this page from time to time. The date at the top shows when it was last revised.